Business
Lines

Hotel

Consultancy
Hotel

Development
Asset

Management

Hotel Consultancy

We have developed an assessment-based improvement plan.
Operational Management
We analyze each process after compiling information in the field, including: timeframes, movement and standards based on efficiency parameters that are adjusted to the business. In the final step, we determine the indicators and traffic lights that will be delivered during the TACTICAL MANAGEMENT stage for administration.
Tactical Management
In this stage we take hold of the data and sweep the results of the previous stage, then we calibrate it in the SIG (general information system). This allows the administrator or partner to easily monitor relevant information, which leads to timely decision-making at the STRATEGIC MANAGEMENT level.
Strategic Management
This phase is of utmost importance because our team will support and accompany management during decision-making and change processes to facilitate the achievement of desirable and optimal results

Accommodation

Comfort is our priority

Profitability: lthe perfect combination of income, employees and cost and expense control.

AREAS OF INTERVENTION
DEVELOPMENT
  • Design and architecture of spaces.
  • Vendor selection / raw material.
  • Company P&L.
  • Consulting and service design.
SALES AND MARKETING
  • Plan design.
  • Competition definition and analysis.
  • Inbound communication.
  • Digital marketing.
  • Applied technology.
  • POP material.
  • PR
OPERATIONS
  • Staff recruitment and hiring.
  • Induction and training.
  • Sales tool training.
  • Licenses and certification.
  • Standards and Procedures.
  • Hygiene and safety protocols.
  • Administration of fixed and operational assets inventories.
FINANCIAL MANAGEMENT
  • Budget and revenue projections.
  • Break-even point.
  • Staff Management.
  • Management Indicators.
  • Analysis of financial performance.

FOOD AND BEVERAGE

A visible brand: the restaurant’s value promise is aligned with customer expectations. Profitability: the perfect combination of revenue, employees and cost and expense control.
AREAS OF INTERVENTION
DEVELOPMENT
  • Gastronomical Identity and Concept.
  • Offer design.
  • Architecture for spaces.
  • Vendor selection / Raw material.
  • Company P&L.
  • Consulting and service design.
SALES AND MARKETING
  • Personal online designs.
  • Menu design (online and offline).
  • Competition definition and analysis.
  • Local strategies.
  • Digital marketing.
  • Applied technology.
  • POP material.
  • PR.
 
OPERATIONS
  • Staff recruitment and hiring.
  • Induction and training.
  • Sales tool training.
  • Licenses and certification.
  • Standards and Procedures.
  • Hygiene and safety protocols.
FINANCIAL ADMINISTRATION
  • Budget and revenue projections.
  • Menu costing and inventory control.
  • Staff Management.
  • Management indicators.
  • Analysis of financial performance.

HUMAN TALENT

Happy hosts, satisfied customers One of the fundamental pillars that provides far-reaching contributions to business success is human talent. Our human talent is EMPATHETIC, DOWN-TO-EARTH, WARM, PASSIONATE, CARING AND PROFESSIONAL.
STRATEGIC FOUNDATIONS
  • (Identity) development and implementation.
  • Definition of profiles and skills.
  • Description of roles and responsibilities.
RECRUITMENT
  • Set of tests.
  • Multiscale interviews.
TRAINING
  • Induction and establishment visit.
  • Basic training (communication, service, leadership).
  • Tutor plan (field training).
  • Cross training.
TRAINING AND CAREER PLANNING
  • Training for the role.
  • Strengthening weaknesses.
  • Career plan training.
ASSESSMENT
  • Performance.
  • Working climate.
  • Definition and/or salary tier assessment.
BENEFITS
  • Benefits program.
  • Reward scheme.

COMPLEMENTARY SERVICES

COMPLEMENTARY SERVICES OPERATIONS EAssessment of complementary services (spa, laundry, gym, swimming pool, Coworking space, transport, entertainment, among others).
OUTSOURCING
  • (identity) development and implementation.
  • Definition of Profiles and Skills.
  • Description of functions and responsibilities.
OPERATIONAL ASSESSMENT
  • Facilities.
  • Development.
  • Sales and Marketing.
  • Human Talent.
  • Financial Administration.

SUPPORT SERVICES

We are able to adapt to your needs, whether they are inhouse or administration has been delegated to others (accounting, technology, revenue, security, human talent and more). 
TECHNOLOGY AND COMMUNICATIONS FACILITIES
  • Structured wiring.
  • Computer room.
HARDWARE
  • Passive equipment and computer equipment.
  • Telephone.
  • Biometrics.
  • Ambient sounds.
  • Audiovisuals.
SOFTWARE
  • Managerial information program.
  • PMS.
  • Domains.
  • Licenses.
  • ERP.
  • Communication channels (internet, dedicated channels, wi-fi, tv, intranet, apps, online developments).
  • Backup/cloud.
SECURITY
  • Facility assessment.
  • Risk assessment.
  • Parking.
  • CCTV.
LEGAL LAW
  • Labor law.
  • Commercial law.
  • Company law.
  • Government control bodies.
  • Compliance with business-related standards.
TAX
  • Compliance with tax terms.
  • Tax advisory.
HUMAN TALENT
  • Strategic foundation
  • Recruitment
  • Training
  • Training and career plan
  • Assessment
  • Benefits

INCOME OPTIMIZATION

Return on investment We provide support for hotels to help them maximize their profits, defining, monitoring and complying with objectives through a suitable and structured segmentation of clients, markets and projections, via different sales channels.
CHANNEL ADMINISTRATION
  • Channel definition and negotiation.
  • Indicator measurement and effectiveness.
  • Data management and integration
REPORTING
  • Definition and management of reports.
  • Data analysis.
  • Short and long-term projections.
PERFORMANCE
  • Inventory management.
  • Performance review.
 
SALES FORCE AND DIRECT SALES
  • Sales strategies.
  • Business intelligence.
  • Segmentation.
  • Tariff analysis and monitoring.
  • Competition analysis. TARIFFS
  • Tariff definition.
  • Management and definition of sales objectives.
  • Tariff management.

FINANCIAL SERVICES

Structure, discipline and control We combine practical training for property staff, using patented systems to maintain both quality and efficiency in financial procedures.
REPORTING
  • General balance.
  • Internal audits.
  • Tax reporting.
  • Cash flow analysis.
  • ACost and expense analysis vs. income.
PAYROLL
  • Supplementary work supervision.
  • Payroll indicators vs. income.
  • Payroll control vs. budget.
  • Outsourced payroll/electronic.
REVENUE
  • Revenue monitoring via internal audits vs. budget.
  • Bank control.
  • Treasury and portfolio.
  • Cash flow.
  • Coherence of daily income vs. sales.

STRATEGIC MARKETING

Innovation and efficient execution for marketing success.
ACCOUNT ADMINISTRATION 
  • Business and budget planning.
  • Design and development of seasonal campaign.
  • Development of packages, offers and sales.
  • habeas data compliance.
  • Web development and optimization.
  • Analysis and reporting.
  • Email account creation and execution.
  • CRM.
PROJECT MANAGEMENT
  • Campaign management and execution.
  • Impression and compliance.
  • Photograph and video distribution.
  • Operating supplies and equipment (OS&E) and goods supply.
CREATIVITY
  • Branding.
  • Executable online and offline design.
  • Writing and editing.
  • Photograph/video production management & art direction.
  • Digital management and development.

CUSTOMER EXPERIENCE

Customer experience is the result of the alignment between operations and services.
QUALITY ASSURANCE
  • Preventive maintenance program.
  • Certification (sustainability, ISO, Green).
  • Scheduled establishment inspections.
  • Secret shopper.
  • Disinfection protocols.
  • PDCA cycle.
TECHNOLOGY
  • Data analysis (CRM).
  • Service applications.
  • Habeas Data.
  • Smart buildings.
CUSTOMER EXPERIENCE
  • Amenity assessment and development.
  • Assessment and development of new services.
  • Loyalty scheme.
  • Developing and monitoring customer satisfaction.
  • Follow up on queries and complaints.
  • Surprise and charm.